Contact center training with proven results

PRESS RELEASE - Sanjana Vellanki Awarded Aspire2STEAM Scholarship Sponsored by Ulysses Learning.

"It's such a privilege for us to sponsor Sanjana's scholarship," said Dina Vance, Senior Vice President and Managing Director, North American Operations at Ulysses Learning. "We share her passion for serving others through technology-supported learning and innovation. And we have every confidence she will achieve her academic and career goals and look forward to reading all about her next accomplishment!" Ulysses Learning was founded in 1995 as a joint venture with Northwestern University's world renown Learning Sciences department. Ulysses has one of the only training systems proven to build EQ with its proprietary Framework with Freedom© approach, enabling service representatives to develop skills to empathize with others, build stronger customer bonds, and improve team dynamics with confidence, consistency, and excellence.

May 5th, 2022. EIN Presswire
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PRESS RELEASE - Ulysses Learning’s New EQ@Work Training Receives High Marks from Contact Center Teams Impacted by Pandemic-Related Stress.

Ulysses Learning’s newest training solution—EQ@Work™—has recently received praise for helping contact centers rebuild strong, high-performing teams amid the ever-present stress of providing exceptional service during difficult times. "Many contact centers are now feeling the rippling effects of the pandemic including the impact to their team’s performance," said Dina Vance, Ulysses' Senior Vice President and Managing Partner, North America. "They're physically and emotionally exhausted by how the past year has changed nearly every aspect of their lives and the training reconnects them to their excellence within—their own personal expression of who they are, how they deliver service, and how they interact with others."

August 8th, 2021. New York, NY.
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PRESS RELEASE - Ulysses Learning Welcomes Carole Cowperthwaite-O'Hagan to Senior Consulting Team.

Ulysses Learning is excited to announce the addition of Carole Cowperthwaite-O'Hagan to its team of customer experience, performance improvement and master coach consultants. "Carole is a well-respected business executive coach, trainer and author with deep expertise working with companies in the US and internationally," said Dina Vance, Ulysses' Senior Vice President and Managing Partner, North America

January 20th, 2021. New York, NY.
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PRESS RELEASE - Ulysses Learning Unveils Client Zone 2.0 For Exceptional Contact Center Online Performance Support.

Ulysses Learning officials have announced the release of a new version of its popular online performance support system for contact centers - Client Zone 2.0.

August 4, 2020. New York, NY.
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PRESS RELEASE - Ulysses Learning Welcomes Mary Kurer to Senior Consulting Team.

Ulysses Learning is excited to announce the addition of Mary Kurer to its team of customer experience, performance improvement, and master coach consultants.

January 20, 2020. New York, NY.
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PRESS RELEASE - Ulysses Learning Invests in Upgraded Technology to Bring Clients Even Faster and More Cost-Effective Simulation-Based E-Learning Customization.

Leading contact centers have long benefited from Ulysses Learning's artful blend of patented simulation-based e-learning, facilitated exercises, coaching and tools proven to build Judgment@WorkTM and dramatically lift first call resolution and customer satisfaction scores. Now, after making a significant investment to further upgrade their technology, the performance improvement company is able to bring clients high-end custom simulation scenario development services faster and at a fraction of the previous cost.

April 16, 2019. New York, NY.
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PRESS RELEASE - Ulysses Learning Clients Celebrate Strong Showing at SQM's Annual Service Quality Award of Excellence Conference.

The Ulysses Learning team extends congratulations to its clients recognized at this year’s SQM Service Quality Award of Excellence Conference. SQM benchmarks over 500 leading North American contact centers on an annual basis.

July 16, 2018. New York, NY.
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PRESS RELEASE - Corporate Learning Institute Features Dina Vance from Ulysses Learning as Guest Expert in Professional Development Series.

Dina Vance, Senior Vice President, Managing Director North America for Ulysses Learning is among the first to be featured in a special project sponsored by Corporate Learning Institute and Fulcrum Network. The project Road Warriors: The Making of Organizational Trainers and Consultants, showcases advice from training and development industry experts to assist others in their professional development.

February 7, 2018. New York, NY.
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PRESS RELEASE - Ulysses Learning Wins Gold STEVIE® AWARD in 11th Annual Stevie Awards for Sales & Customer Service .

Ulysses executives were recently notified that Ulysses Learning has won a Gold Stevie® Award in the Customer Service or Call Center Training Practice of the Year category in the 11th annual Stevie Awards for Sales & Customer Service.

March 6, 2017. New York, NY.
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PRESS RELEASE - Service Quality Award of Excellence Winners Announced by SQM. Ulysses Congratulates 12 Clients for their Achievements.

After a rigorous, year-long multi-industry benchmarking study focused on customer and employee satisfaction, SQM Group recently announced its list of top performing contact centers. Twelve of Ulysses Learning clients were among those recognized.

February 3, 2017. New York, NY.
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PRESS RELEASE - Ulysses Learning named as finalist in the 2017 STEVIE® AWARDS FOR SALES & CUSTOMER SERVICE

Ulysses Learning was named a Finalist today in the Customer Service or Call Center Training Practice of the Year category in the 11th annual Stevie® Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.

January 20, 2017
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PRESS RELEASE - New Monthly Advice Column Gives Call Center Managers Answers on How to Handle Pesky Problems, Thorny Challenges and More

Ulysses Learning announced its involvement in creating a new advice column for contact center managers called "Challenge Solved". The column will be featured each month in the Call Center Times newsletter, as well as on Ulysses’ and other participating experts’ Linkedin pages and websites.

October 31st, 2016
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