Contact center training with proven results

Dramatically boost team EQ or emotional intelligence to transform your culture and achieve meaningful contact center results.

Impressive performance improvement starts with an innovative AI-powered personality assessment and virtual workshop that helps team members raise EQ by elevating their self- and team-awareness…ultimately, so they can create more positive, productive conversations and experiences with your customers…and each other.

EQ@Work™ from Ulysses Learning will show your organization how to:

  • Maximize team impact at work through enhanced self- and team-awareness
  • Confidently handle a growing percentage of emotional callers
  • Help leaders more effectively connect with their teams and inspire performance excellence
  • Break down barriers that cause reps to feel isolated
  • Create stronger and more fulfilling customer and employee connections through kindness
  • Reduce friction among team members and enhance understanding of differences

Proven, validated assessment and training
Based on the Five-Factor model of personality, the Core Drivers Online Diagnostic assessment is the most scientifically supported personality model and is internationally recognized for its credibility and validity. Add to that a training solution developed exclusively for Ulysses Learning by a three-time author and expert on emotional intelligence leadership practices.

A complete solution
The EQ@Work™ solution features the AI-powered Core Drivers Online Diagnostic assessment and Online Digital Coach by our partner Deeper Signals, which is expertly interwoven into our inspiring EQ@Work self-awareness and team-building virtual workshop and high-impact "30-Day Challenge" Learning Accelerator.