Ulysses Learning's CEO Recognized for Leadership in Learning and Performance Industry

ISA presents Mark W. Brodsky with Outstanding Contribution Award. ISA - The Association of Learning Providers presented the Outstanding Contribution Award to Mark W. Brodsky, President and CEO of Ulysses Learning during ISA's Annual Business Retreat in Scottsdale, Arizona.


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Lowe's YMCA Appoints Mark W. Brodsky as New Chairman of the Board

For nearly a decade, Ulysses Learning and its President and CEO, Mark W. Brodsky, have dedicated time, talent and resources to not-for-profit organizations in the Charlotte area. In January 2006, Brodsky assumed the role of Chairman of the Board for the new Lowe's YMCA, which has recently opened a 57,000 state-of-the-art facility in Mooresville, North Carolina.

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Ulysses Learning Brings Experts Together to Help Contact Center Executives Optimize Performance

Ulysses Learning's latest installment of its popular Executives@Work webinar series attracted significant attention from contact center executives around the world who wanted to hear the straight talk on how to optimize contact center performance from some of the industry's most notable experts. learn more...

Results from Ulysses' CallMentor Focus at 2005 BlueCross BlueShield Annual Contact Center Convention

Sharon Wood, Director, Operations Performance for BlueCross BlueShield-Wisconsin, will report results from their contact center's current learning and performance improvement initiative with Ulysses Learning at BCBSA's annual convention for contact center executives.

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Ulysses Learning Receives Product of the Year Award for Seven Consecutive Years

Ulysses Learning company officials received news that the latest version of its CallMentor® Learning and Performance Improvement System received Customer Interaction Solutions® magazine's Product of the Year award. This marks the seventh consecutive year the magazine has singled Ulysses out for product and service excellence.

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Ulysses Learning Wins ICCM's "Best of Show" for Contact Center Service, Sales, and Coaching Training

Ulysses Learning, the leader and pioneer in simulation-based service, sales, and coaching training for contact centers has won back-to-back "Best of Show" honors at the ICCM International Conference and Exposition held last week in Chicago.

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Advanstar/Ulysses Learning Research Uncovers Opportunities to Improve Contact Center Business Results with New Best Practices in e-Learning

Ulysses Learning recently conducted primary research for Advanstar Technology Group to help executives gain insights into e-Learning best practices implemented in contact centers around the world. Contact centers of all sizes in all industries were studied with over 80 organizations participating, to date.

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Ulysses Learning Showcases 2004 Version of CallMentor® Service, Sales, and Coaching Training at ICCM International Exposition - Chicago, August 11-12

Ulysses Learning, the leader and pioneer in simulation-based service, sales and coaching training for contact centers will be exhibiting its solutions at the ICCM International Exposition in Chicago at Navy Pier, August 11-12. The exhibition runs concurrently with the ICCM conference which begins August 10.

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Advanstar/Ulysses Learning Research Study Uncovers Surprising Insights; Results Shared at ICCM International Conference - Chicago, August 10-12

To date, little, if any original research has been conducted on the use of e-Learning to improve contact center performance...until now.

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Ulysses Learning Kicks off 2004 with Sixth Consecutive Product of the Year Award

Each year Customer Interaction Solutions® magazine recognizes those companies with products and services that have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them.

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Ulysses Learning Announces Executive Appointment - Dina Vance Promoted to Senior Vice President

The momentum continues for Ulysses Learning, the leader and pioneer of simulation-based sales, service and coaching training systems, as they announce the appointment of Dina Vance to the position of Senior Vice President.

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Contact Center Executives Declare Ulysses Learning's Web Seminar Series a Success

Ulysses Learning just completed its 12-session, 6-week Fall Executive Web Seminar Series, featuring insights from industry executives representing organizations such as Bank of Montreal, Contact Professional Magazine, ICMI, ITESA, SQM Group, Ulysses Learning, and e-Learning pioneer and guru, Gloria Gery.

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Prominent Industry Publication Features Insights from Ulysses Learning's President & CEO, Mark W. Brodsky

Mark Brodsky, President and CEO of Ulysses Learning, a global leader in contact center sales, service and coaching training, has once again used his laser vision to scrutinize and expose core concerns around an important issue facing contact centers worldwide - finding the right measures to raise performance.

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Ulysses Learning's Mark W. Brodsky Featured at Two Industry Conferences In November

November is a busy month for Ulysses Learning's president and CEO, Mark Brodsky, who will be presenting at both the ISA Sales and Marketing Conference 2003 (November 12-14 in Cincinnati) and Advanstar's Call Center West 2003 (November 17-19 in Los Angeles).

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Ulysses' CallMentor® Wins "Best of Show" Award at ICCM 2003 - Chicago

After a rigorous application and judging process, Ulysses Learning was singled out as the ICCM 2003 "Best of Show" Award winner for its sales, service and coaching training system - CallMentor.

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Ulysses' Next Generation of Contact Center Sales, Service and Coaching Training Featured at ICCM 2003

Ulysses Learning, a global leader in contact center sales, service and coaching training, will spotlight its CallMentor® Learning and Performance Improvement System at ICCM 2003, August 26-28, in Chicago.

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Ulysses' Simulation Learning Expertise Featured in Customer Service Newsletter

Ulysses Learning was recently featured in a two-part article series in Customer Service Newsletter - a monthly publication for contact center executives interested in proactive, action-oriented techniques and tactics for improving customer service operations. The newsletter is a publication of The Customer Service Group, a widely respected organization which has been focusing on service department professionalism and productivity for over 20 years.

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Brodsky to Speak at Premier Industry Event - Provocative Topic Attracts Attention

Mark W. Brodsky, Ulysses Learning President and CEO, is a featured speaker at Learning & Training Week 2003 (formerly the e-Learning Conference & Expo). The prestigious and well attended annual event will be held in Washington, D.C. at the Washington Convention Center April 28 through May 1. Brodsky's presentation is set for 2:00 p.m. on April 30.

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E-Learning Magazine Selects Ulysses to Author Series of Feature Stories

E-Learning Magazine, the most widely read and respected publication for e-Learning leaders, has selected Ulysses Learning's Mark W. Brodsky, President and CEO, to author four in-depth articles. The articles will be featured on E-Learning Magazine's new e-learningmag.com website.

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Ulysses Learning's ServiceMentor® Earns Favorable Review from Lguide

Lguide, a highly regarded independent e-Learning research and consulting firm based in Tacoma, Washington, recently reviewed ServiceMentor®-Ulysses' simulation e-Learning system for customer service representatives.

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Ulysses Learning's CallMentor® Receives Product of the Year for Five Consecutive Years

When Customer Interaction Solutions® magazine bestowed its 2002 Product of the Year honors on Ulysses Learning's CallMentor® simulation-based e-Learning system, it marked the fifth year in a row that Ulysses has been singled out for demonstrating excellence in technological advancement and application refinements.

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Brodsky Slated to Speak at SALT®

Mark W. Brodsky, Ulysses Learning's CEO and President, will present at the Society for Applied Learning Technology's annual New Learning Technologies conference at the Hyatt Orlando Hotel, Kissimmee, Florida.

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Dina Vance to Lead Ulysses Learning's Contact Center Division

In a move to further expand its leadership position in the contact center arena, Ulysses Learning tapped Dina Vance to head its Contact Center Division.

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Contact Center Trend Survey Conducted at ICCM 2002 Yields Surprising Findings

Ulysses Learning's research division announced the results from its 2002 Contact Center Trend Survey conducted at this year's International Call Center Management conference in Chicago, IL.

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Ulysses Award Winning ServiceMentor Raises the Bar Even Higher. July 24, 2002

Ulysses Learning, a global learning and performance improvement company, has released a new version of its award-winning ServiceMentor®.

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Ulysses Learning and THE RADCLYFFE GROUP, LLC Offer Complete Solutions for Building Customer Loyalty

In today's customer-driven economy, it is becoming more and more difficult to cultivate customer loyalty. Every day, businesses face the challenges of higher customer expectations and increased competition. While it is known that retaining existing customers is considerably less expensive than attracting new ones, the Harvard Business Review recently reported that increasing customer retention by 5% can double profitability. The bottom line is that the most successful companies have a strategic focus on building customer loyalty.

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Ulysses Learning Puts Call Center Training Online

Call centers, help desks, and service desks are feeling the heat from a growing number of callers who are angry, frustrated, or just plain confused. To help call centers serve all their customers - even the difficult ones - better and faster, Ulysses Learning has launched CallMentor®, a suite of three simulation-based training programs for call center representatives and call center coaches. CallMentor training can be delivered via the Internet, corporate intranets, or on CD-ROM.

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Press Background

Headquartered in Charlotte, North Carolina, Ulysses Learning is a recognized leader in helping companies build the judgment and skills of customer interaction personnel through performance consulting and innovative e-learning solutions.

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ServiceMentor® Wins Product of the Year Award

CallCenter Magazine has selected ServiceMentor® as Product of the Year. This marks the second time this year Ulysses Learning's CallMentor® suite of learning programs has received Product of the Year honors from a major contact center trade publication, and the second time Ulysses has won this recognition from CallCenter Magazine within the past two years.

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