With ServiceMentor, your employees will be able to take control of the call, instill confidence in the caller, defuse highly emotional situations and leave the customers feeling good about your organization.
ServiceMentor can help your organization
- • Reduce escalated calls by 25% or more
- • Decrease callbacks by at least 25%
- • Improve average handle time up to 10 seconds or more
- • Improve average quality monitoring scores up to 30%
- • Raise customer satisfaction from 10% to 16%
A complete solution
ServiceMentor includes everything your organization needs to elevate its customer service, from implementation consulting and performance measurement through Master Coach Certification and support.
Learning by doing in a safe environment:
ServiceMentor helps your reps develop and reinforce crucial service skills in a simulated environment away from customers, so they can practice complex customer service skills and learn from their mistakes.
Easily measure improvement:
With validated pre-assessments, you know where your reps are starting out and then can easily gauge their progress through the system. Once they’ve finished, post-assessments quantify their overall development and measure their ability to use these skills on the job.
Reinforce training with our online training tool:
Skill Builder™ is Ulysses Learning’s interactive online training app. It’s an engaging, interactive way for your front line to practice their skills and provide immediate reinforcement of what they’ve learned in ServiceMentor™.