Contact center training with proven results

PRESS RELEASE - Service Quality Award of Excellence Winners Announced by SQM. Ulysses Congratulates 12 Clients for their Achievements.

After a rigorous, year-long multi-industry benchmarking study focused on customer and employee satisfaction, SQM Group recently announced its list of top performing contact centers. Twelve of Ulysses Learning clients were among those recognized.

February 3, 2017. New York, NY.
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PRESS RELEASE - Ulysses Learning named as finalist in the 2017 STEVIE® AWARDS FOR SALES & CUSTOMER SERVICE

Ulysses Learning was named a Finalist today in the Customer Service or Call Center Training Practice of the Year category in the 11th annual Stevie® Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.

January 20, 2017
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PRESS RELEASE - New Monthly Advice Column Gives Call Center Managers Answers on How to Handle Pesky Problems, Thorny Challenges and More

Ulysses Learning announced its involvement in creating a new advice column for contact center managers called "Challenge Solved". The column will be featured each month in the Call Center Times newsletter, as well as on Ulysses’ and other participating experts’ Linkedin pages and websites.

October 31st, 2016
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PRESS RELEASE - Ulysses Learning and BCBSA Clients Share Impressive FCR Results and Best Practices at National Meeting on Service Improvement

Ulysses Learning executives participated in the Blue Cross Blue Shield Association (BCBSA) 2016 Collaboration for Service Improvement (CSI) meeting at BCBSA headquarters in Chicago, Illinois. Ulysses Learning’s Dina Vance, Senior Vice President, and Susan Meyer, Vice President, interviewed a panel of BCBSA Plan leadership, with a focused discussion on First Call Resolution (FCR) best practices.

September 26th, 2016
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