Ulysses Learning’s newest training solution—EQ@Work™—has recently received praise for helping contact centers rebuild strong, high-performing teams amid the ever-present stress of providing exceptional service during difficult times. "Many contact centers are now feeling the rippling effects of the pandemic including the impact to their team’s performance," said Dina Vance, Ulysses' Senior Vice President and Managing Partner, North America. "They're physically and emotionally exhausted by how the past year has changed nearly every aspect of their lives and the training reconnects them to their excellence within—their own personal expression of who they are, how they deliver service, and how they interact with others."

Ulysses Learning is excited to announce the addition of Carole Cowperthwaite-O'Hagan to its team of customer experience, performance improvement and master coach consultants. "Carole is a well-respected business executive coach, trainer and author with deep expertise working with companies in the US and internationally," said Dina Vance, Ulysses' Senior Vice President and Managing Partner, North America

Ulysses Learning officials have announced the release of a new version of its popular online performance support system for contact centers - Client Zone 2.0.

Ulysses Learning is excited to announce the addition of Mary Kurer to its team of customer experience, performance improvement, and master coach consultants.

Leading contact centers have long benefited from Ulysses Learning's artful blend of patented simulation-based e-learning, facilitated exercises, coaching and tools proven to build Judgment@WorkTM and dramatically lift first call resolution and customer satisfaction scores. Now, after making a significant investment to further upgrade their technology, the performance improvement company is able to bring clients high-end custom simulation scenario development services faster and at a fraction of the previous cost.

The Ulysses Learning team extends congratulations to its clients recognized at this year’s SQM Service Quality Award of Excellence Conference. SQM benchmarks over 500 leading North American contact centers on an annual basis.

Dina Vance, Senior Vice President, Managing Director North America for Ulysses Learning is among the first to be featured in a special project sponsored by Corporate Learning Institute and Fulcrum Network. The project Road Warriors: The Making of Organizational Trainers and Consultants, showcases advice from training and development industry experts to assist others in their professional development.

Ulysses executives were recently notified that Ulysses Learning has won a Gold Stevie® Award in the Customer Service or Call Center Training Practice of the Year category in the 11th annual Stevie Awards for Sales & Customer Service.

After a rigorous, year-long multi-industry benchmarking study focused on customer and employee satisfaction, SQM Group recently announced its list of top performing contact centers. Twelve of Ulysses Learning clients were among those recognized.

Ulysses Learning was named a Finalist today in the Customer Service or Call Center Training Practice of the Year category in the 11th annual Stevie® Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.

Ulysses Learning announced its involvement in creating a new advice column for contact center managers called "Challenge Solved". The column will be featured each month in the Call Center Times newsletter, as well as on Ulysses’ and other participating experts’ Linkedin pages and websites.