Transform your contact center training and results
Transform your customer experience and contact center culture with innovative, engaging customer service, coaching and sales training, quality monitoring and leadership performance.
Customer Experience
Elevate your front line’s customer service skills by helping them master complex customer service skills that enhance your organization's reputation.
Coaching & Development
Give your supervisors a proven method and tools to confidently coach with ease, reinforce training, keep priorities on track and drive business results.
Inbound Sales Training
Give your front line the skills needed to expertly generate additional sales in a natural way that strengthens customer bonds and brand loyalty.
Call Center Training • Coaching Solutions • Supervisor Training • Contact Center Improvement
• Call Center Leadership • Emotional Intelligence • Performance Leadership • Quality Monitoring • Call Center Sales
Call Center Training • Coaching Solutions • Supervisor Training • Contact Center Improvement
• Call Center Leadership • Emotional Intelligence • Performance Leadership • Quality Monitoring • Call Center Sales
About Us
Ulysses Learning was founded in 1995 as a joint venture with Northwestern University’s world renown Learning Sciences department. Since then, Ulysses’ continued focus on research and development has earned it prestigious awards and recognition and, most importantly, the respect from its clients who rely on Ulysses for innovative performance improvement solutions that change with their rapidly developing and evolving environments.
Contact centers achieve profound business results ahead of schedule with Ulysses Learnings’ artful blend of patented simulation-based e-learning, facilitated exercises, coaching, and technology-driven tools, that redefine the way customers are cared for and transform customer service, sales, and coaching cultures. Ulysses has one of the only training systems proven to build EQ with its proprietary Framework with Freedom© approach, enabling reps to develop skills to empathize with others, build stronger customer bonds, and improve team dynamics with confidence, consistency, and excellence.
