Transform your contact center training and results
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Improve VOC
through supervisor training that lifts customer satisfaction and lowers staff turnover
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Increase revenue
through sales skill training that feels natural to reps and builds customer loyalty
Transform your customer experience and contact center culture with innovative, engaging customer service, coaching and sales training, quality monitoring and leadership performance.
Customer Experience
Elevate your front line’s customer service skills by helping them master complex customer service skills that enhance your organization's reputation.
Coaching & Development
Give your supervisors a proven method and tools to confidently coach with ease, reinforce training, keep priorities on track and drive business results.
Inbound Sales Training
Give your front line the skills needed to expertly generate additional sales in a natural way that strengthens customer bonds and brand loyalty.
Call Center Training • Coaching Solutions • Supervisor Training • Contact Center Improvement
• Call Center Leadership • Emotional Intelligence • Performance Leadership • Quality Monitoring • Call Center Sales
Call Center Training • Coaching Solutions • Supervisor Training • Contact Center Improvement
• Call Center Leadership • Emotional Intelligence • Performance Leadership • Quality Monitoring • Call Center Sales
Ulysses Honored by SQM for Call Center FCR, Csat and Esat Performance Excellence
Ulysses plus 12 Ulysses Learning clients top list of high performers
Multi-Year Gold Stevie Winner
Ulysses Learning is Gold Stevie Winner for Customer Service
About Us
UlyssesLearning was founded in 1995 as a joint venture with Northwestern University’s Learning Sciences department and continues to bring clients new, innovative enhancements to its industry-leading training.
Ulysses has the only training proven to build emotional intelligence or “EQ” so that Judgment@Work™ can be confidently, consistently, and expertly applied on every call.
Contact centers achieve profound business results, ahead of schedule, with Ulysses Learnings’ artful blend of patented simulation-based e-learning, facilitated exercises, coaching and tools, that redefine the way customers are cared for and transform customer service, sales, and coaching cultures.
