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What others say
“Our program with Ulysses Learning wasn’t just about servicing calls, but how team leaders can effectively coach their associates. Anyone can roll out a program but if there isn’t a strategy that reinforces the training, then it’s just another program. Coaching is the key to sustaining our success.”
Director of Customer Service Operations
“The difference over the past several months has been phenomenal. The coaching is now clear, and concise. Our advocates have responded very well to it.”
Leader for Service Training &
“We received some great feedback about the Ulysses Learning program. One of our customers said, ‘I called and expected to have to explain my situation to five people before I reached someone who could assist me. Instead, my rep NAILED IT! She listened closely and even repeated everything I said, so I knew she was listening and understood the issue. Every time I call MedSolutions, I am taken care of by such professionals.’ ”